Hi I have been having issues with my connection dropping it is getting more frequent. Boot PC in safe mode with networking and do a speed test by wire - 5140788 The above sounds about right as you've raised a speed complaint with us. Reduce network congestion: If there is a lot of traffic on your network, try reducing. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Views. Downdetector has seen an increase in reported problems since just after 9am this morning. 5-1 mbps every day after 1pm for the last 2 weeks. 2. Problems with your bill. Virgin Mobile. Click the lower link (Share Live Graph) then, click generate. Service 53. From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there's a Virgin Media app for. Customers on Virgin Media O2's M100 and M200 packages will see their headline speeds upgraded by around 25% with moves from 100 and 200 meg services to 125 and 250 meg respectively at no additional cost. About our broadband help and support page. Hi, I would like to start off this issue I had within weeks and as matter of fact lot of people having issues with Virgin Media slow or losing connection due to time-to-time and I understand its affected due to covid19, but having issues with more than a 1 week is major problem. There are so many wifi specs. Virgin media mobile internet slow Slow internet compensation . After testing at various times of the day I’m getting about 500 to 600 MB speed. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. This is a really an issue as we have two kids home schooling online and my wife and I are also on calls. 2/2. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. Ran speed test, it averages about 1MP/s upload - 5275833. If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. . limits around 19-50mbps on m350. £29. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. We would like to show you a description here but the site won’t allow us. Then just leave the Hub 3 to recover, it will take longer than normal to start up and to resume the internet service. Pricing is competitive across most of the speed tiers, and Virgin Media offer one of the best whole home wireless guarantees, with their WiFi Max add-on. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. Re: Slow upload speeds on 1000/50 package hub 4. BT’s complaints were mainly driven by customers’ experience with faults, service and provisioning while Virgin’s complaints were driven mainly by how customers’. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Here’s how much we’ll credit you for the following service issues: £9. Facebook: BT. It's available across their entire network of 16 million premises, making it. Going through the usual Virgin malarkey and it tells you to come back 24 hours later to. 5-1 mbps every day after 1pm for the last 2 weeks. Read advice on what to do if you think there are BT faults. 2 weeks ago. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. Slow uploads and downloads were also a problem, affecting 15% of customers overall. 032%. The median download speed at 1pm was 80. . org. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. Also one Up channel has dropped qam to 32 (should all be at 64). WiFi speed tests can be somewhat hit and miss as your device could be connecting on the 2. Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile. @virginmedia upload speeds are constantly slow during the day. Unplug all the ethernet cable connections from the Hub and just let it run - overnight is best Then in the morning just plug your PC laptop into the Hub directly and look at the overnight BQM and see if it has cleaned up. Gig1 speed - disappointing. Google One. 2/ IP addresses are static, meaning you won't ever be issued a new one unless you make a complaint. Download speed is fine but I'm barely getting 1Mbs upload with is making it frustrating to browse and watch streaming etc. Any higher than 100ms will cause significant lag and make online games difficult to play. Apologies for the issues that you have been having with your speeds. I recently had an engineer out as we have recently moved house and our gigabit connection was producing below 500mbps. On the other hand, the proportion of very fast Virgin Media speed tests, with speeds exceeding 300 Mbps, has shrunk, jumping from 14. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. When i do a speed test on testmy. The PC may not drawing data any faster than you are seeing reported by speed tests. Dave Snelling. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. 4GHz or 5GHz. Reliability. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. It is possible that when a speed test was performed the device was connected to the 2. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. 400mb but via Ethernet it’s only around 100mb. 1 router mode or 192. 8Mbps), based on Ofcom UK Home Broadband Performance report (here – pg 4), measurement period March 2021. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. Slow upload speeds: TV service is limited: Customer service issues: Best deals. 4 hours placed in modern mode and an Asus RTAX86u router. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive. The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). It's consistently worse at night, and today has been basically unusable (<1Mbps). I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. Moved to Community Fibre broadband who gave faster speed for less and advertised to increase monthly charge by. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. uk. Options. Sources inform us that the network outage may also be. Your wifi devices many not have the latest spec in them also. If you need to contact Virgin Media customer service, the number is 0345 454 1111. How to cancel your Virgin Media contract. I have raised this twice. Upgrade now. Virgin Media users report 'total blackout' as many left without internet. 1. Legally I am due 50% of the advertised speed which was 200mbps. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. UPDATE 8:25am. Tuning in. I have tried. He upgraded us from a hub 4 to a hub 5 as well as doing something at the cabinet and the speed increased. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. 66% currently. Very slow upload speed. For all issues we recommend a reboot. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. You can call Virgin Media to cancel your broadband by dialling 150 from any Virgin phone. Customers of Virgin Media. 0 Mbps upstairs. The I got an email in May saying my upload speed was being increased to 50Mbps. Slow Download Speed: VM SuperHub 4 on Gig1. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on. uk of Stourbridge, US. This Code lets you know how to go about making a complaint and how to take it further if you need to. At present VMB’s packages tend to offer a maximum upload speed of 50Mbps (the profile rate for this is a bit faster), but some customers on their. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. If you've got total loss of service after two working days, you'll be eligible for £9. 1/9. This speed is ideal for households with Gamers. I replied to the message asking for the complaint to be re-opened and want to check if it has been or to reopen it. We would like to show you a description here but the site won’t allow us. . However, despite these high numbers, we seem to be having constant issues. £5. You’ve already got our fantastically fast broadband. 3 stars. This may not be the closest location to where you live. The PC being tested is wired with Cat6 directly into the router. I recently upgraded from M350 to M500 package. 33 for each calendar day that the service is not repaired. Gaming Support. Virgin Media has a rating of 1. This is an SNR fault. Working hard to help connect the nation, shop our offers and order online. 23-08-2022 18:34 - edited 23-08-2022 18:36. Now speed has dropped from 1GB to 200Mb. Apologies for the issues that you have been having with your speeds. The aforementioned service activation delays were one of the primary reasons why FibreNest was established in 2018, since new homeowners would often blame Persimmon for the slow broadband installations of. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. Find out about Intelligent WiFi Pods. uk comes. Here you’ll find all the help you need for Virgin Media related problems and issues. Im currently on M350. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Connects directly to the hub the same. on 16-05-2022 12:30. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. Speed. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. I have had slow speed for 2 weeks. Broadband, TV and Landline offers . Or 0345 454 1111* from any another telephone. uk I can’t connect to broadband. So no real difference in location. Or 0345 454 1111* from any other phone. Their service has stopped working and it is not fully fixed after two full working days. The speed when manage to logon is very slow irrespective of whichever connection is used and not meeting the fast broadband you advertise. We have just moved to a new property and it had Virgin already installed (albeit a strange hooky cable hanging out of the wall). The median download speed at 1pm was 80. I do not work for VM. Speak to your provider. The Financial Ombudsman Service Exchange Tower complaint. Comments. . net using a computer browser or download the speedtest. I phoned the technician team and asked. Select your Virgin Media WiFi network name from the list; Enter your WiFi password and select Join; Your device should now be connected to Virgin Media broadband. Broadband Speed Test; Packages. Here are my stats it a Hub 4 I believe. It's a WiFi connection utilising a Linksys AE3000 device; never had an issue getting it to almost 500Mbps with other suppliers. co. Online chat: You should see the option to start a chat on Virgin Media's website. 33 Comments. Entertain me; Broadband Deals. Download speed less than 1mbps. £9. The upload speeds – the rate. uk I can’t. Date of experience: 14 November 2023. Time Priority Description. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. Discover Virgin Media. 4GHz or 5GHz. Stream from Virgin Media. We've just moved back in our parents property and our internet (250MB download / 20MB upload) has been terrible leading to significant slowdown and a drop out at least once a day (monday to friday). 3 stars. The m. Ask Your Question Fast!. For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. Click on the “Upstream” tab. net as roughly 450mbps, broadbandspeedchecker. I have spoken to VM customer services who advised me to restart the router (which I had done many times before . The point is that having a complaint process is a regulatory requirement, under section C4 of Ofcom's General Conditions of Entitlement. Now my upload speed has gone DOWN to 13Mbps. 4 QAM256 3 4 16300. 4Ghz band. Virgin Media 50mbit customers complaining. For example, randomly internet pages will not load. Hello, I did all instructions that placed on a list at virginmedia. Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. M350 - Slow speed and latency for weeks. Scroll down to the Quick Links at the bottom of the page and click on Track Complaint. The PC being tested is wired with Cat6 directly into the router. Think I'm going to be stuck on low download speeds using vpn with virgin. You. M100: This comes with an average upload speed of 108Mbps. org. Problems with Virgin. Community Experts online right now. Use the test below to see if the issue is at the Hub or device. New confirmed good cables are the same. Anyway, today it all went to cr@p today and my 250mbps was coming in at between 4 and a maximum of 12mbps. Broadband and phone deals. Harassment complaint. After testing at various times of the day I’m getting about 500 to 600 MB speed. Please help me with this problem. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). The very tiny queue the data is being held in looks like a symptom of either misconfiguration or a software defect. 1. My Virgin Media hub is in modem mode, connected to an Asus GT-AX6000 router. Delayed repair following loss of service. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. Mobile customers. You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111* from any. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. Located in Edinburgh, Scotland. Slow Speed - Intermittent Signal Issue. Restart your equipment. comTo make a virgin media complaint via phone call, please do the following. The details of that are here: Fault reference number: M04992688. I have done everything on your page to try resolve this with no luck. Leave it off for about 10 seconds. For several weeks i've been getting pretty poor download speed ~ 20-30Mbps. do the same at the computer - check the computer is connected at 100 & not 10. I have a very slow, unstable connection - 30-80mbps and 5-10% packet loss. 96%. Help setting up equipment . Comments. louisg. I do not work for VM. Take a look at how our speeds compare to our competitors’ fastest median download speeds. The only speed issue I'm having is on a wired Sky Q box when trying to download either catch up or a movie, typically I'm seeing a 2Mb top speed making downloads a very long time. Sign in . Black Friday has landed and with it, an unmissable offer. This lasted until July. Nothing has made a difference. i have sent two complaints but the site after saying complaint submitted then fails to show I have submitted a complaint. Virgin Media invests more than £1 billion a year in its ultrafast network. 1. BT and Virgin Media attracted the most complaints about pay-TV. Occasionally I'll get 20 Mbps. co. From the beginning of December I have been experiencing very low speeds and the upload speed has reduced to the level I would expect from AOL dial-up. Browse. i have now lefted virgin media and im only saying this once to virgin media i dont have your tv boxs and internet box some bloke from virgin. Hi I have a problem with the download speed from my server FTP im connecting ethernet Hub4 1 Gig I did a modem reset, nothing helps What is - 4993371Hola! I have been using Virgin for serveral years, I have always had great service. We’re paying for the M350 fibre broadband, but the speeds we’ve been getting are on average 21mbps download and it cuts out regularly. 5Mbps and 10Mbps Download in speed tests, with occasional peaks around 50Mbps. Test your wireless connection. Slow Broadband speed. Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc. Step: 03: Let The Virgin Test Speed Results Load And See The Results. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. Occasionally I'll get 20 Mbps. Virgin Media support: Help, issues and complaints. The speed ranges between 0. 3. Customers of TV and broadband ISP Virgin Media UK have this evening been affected by a seemingly intermittent problem with their national internet connectivity, which the operator initially claimed to have resolved only for the issue to return again and again. Broadband speed statistics found those with speeds in excess of 1GB typically. Virgin Media ranks 43rd among Cable Television sites. Thursday, July 13, 2023 12:47 PM. 4) One minute it is 600 next minute it is 197 leave it half an hour and it is 279. Hi worsley, We hope you're well. It's now actually so slow most speed tests time out before giving me results. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. Availability of services from other major UK ISPs will differ from Virgin Media’s services. by Farle1240 • On our wavelength. Reviewers complaining about Virgin Media most frequently mention customer service problems. User reports indicate no current problems at Virgin Media. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. I have rebooted the internet hub several times and tried different ports. on 13-01-2023 08:53. Hi My virgin media has been slow and drops to speeds to as low as 10MBps randomly cutting the connections of devices randomly throughout the day. Volt. 7 tips to tackle internet speed issues. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on their. Has anyone else had - 4989086. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. We have tried to cancel our account with Virgin but without success. Hi all, We should have 350mb, which speed tests show we are routinely getting. Hi, A while ago I signed up with Virgin broadband but about a month before my contract started I cancelled because I got a similar offer from EE who I'm already with for my mobile phone. Hi. -2. 64 qam ( is normal ) 32 qam ( slower ) and 16 qam ( slowest ) degradation to these modulations retains a connection but at the cost of reduced bandwidth. This speed is ideal for households with Gamers. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. Top Trending Stories Today The 80p vegetable for condensation 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. If I connect my existing Netgear Nighthawk router with the Hub 3 in Router mode, I get. It's probably your router, but your router is much better than my old 1200G+. check your power levels to make sure they are "in band" -. No reboots or usage changes in that time. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. Have been with Virgin Media for several years. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Link . Im currently on M350. 9 40. D01 C9W8on 13-01-2023 12:13. (I've been. I have a hub4 which is in modem mode. You can use the Connect. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. If your problem isn't getting a response, make yourself heard in public. 0. Missed appointments. Speedtest. Forums. uk of Stourbridge, US. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. I have had slow speed for 2 weeks. If you feel that your downloads and your videos have been extremely slow, you might want to pay. I suspect Virgin is up to something. An 80Mbits/sec BT connection will normally deliver 20Mbits/sec uploads, while you have to go for 200Mbits/sec downloads to reach such speeds with Virgin. John-----I do not work for VM. Speed test are averaging 300mb mark and carried out via ethernet connection. Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). This Code lets you know how to go about making a complaint and how to take it further if you need to. Posted in Speed. S. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. The best times to game online or make big downloads, for example, would be when connection is fastest. Also are you connecting via 2. TiVo. 11Mbps write, 0. Virgin Media is the best broadband provider for speed in the Expert Reviews Best Broadband Awards 2023, which were unveiled on the 1 March. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. 00 mbps, latency 115 and the download speed was 278 mbps. Internet speed test results can help you find and address potential. 73% of Virgin users reported landline and internet issues with a staggering 20% saying they were experiencing a "total. Once the test begins click on: Run full test to see all the stats. 13Gb, over 230Mb faster than BT's fastest broadband plan. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. 6/9. I've just upgraded to the 600Mbps package, since Gig1 isn't yet available in my area. Access your bills, diagnose faults and manage your package. PlayStation 5 Low Download and Upload Speed. Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. Phone. O2 don't like you using their SIM card in such routers except for a short time. 1 router mode or 192. Very Slow Network speed. Broadband deals . 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. The speed loss is so huge it is as if you in 10Mb/s half duplex it would be worth a temporary return to Router mode to get a base line for the VM service. Or 0345 454 1111* from any other phone. Sign in . Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. You dont need a new router just for the test the Computer will connect directly. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. Broadband has been working on this computer without problems for 6 months but went wrong yesterday: now have less than 1MB upload. on 27-10-2021 16:44. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. I have raised this twice. Manage Your Account. Account - Cable. The password is printed on the bottom of the Hub. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Hello, I'm after some advice here, was on 200mb and upgraded to 500 last week which doesnt feel like its more than twice as fast as what i had before. I replied that this didn't address my concerns, explained again including the outcome I wanted. on 03-10-2022 11:23.